Shipping policy

Welcome to Chiko Shoes. We’re committed to delivering your favorite styles quickly, safely, and reliably wherever you shop from. From statement boots to standout heels and effortless sandals, every order is carefully prepared to ensure your new pair arrives ready to wear.

Order Processing

All orders are processed within 4–7 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays.
  • During peak seasons, promotional events, or high-demand periods, processing times may be slightly extended.
  • Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Methods & Delivery Times

Standard Shipping — DHL / FedEx

  • Estimated delivery time: 7–14 business days
  • Shipping fee: $12.95 USD

Fast, secure international delivery with full tracking from trusted global carriers.

Free Shipping — EMS

  • Estimated delivery time: 12–24 business days
  • Cost: Free on orders over $50 USD

A budget-friendly international shipping option with tracking included.

Shipping Destinations

We currently ship to most countries worldwide.

Delivery Restrictions

At this time, we do not ship to:

  • Asian countries/regions
  • Remote or highly restricted delivery areas

If we are unable to ship to your location, our support team will contact you directly after your order is placed.

Packaging & Order Protection

At Chiko Shoes, we understand that footwear should arrive in perfect condition. Every order is securely packed to help protect shoes during international transit and preserve their quality from our warehouse to your doorstep.

Order Tracking

Once your package has shipped, a tracking number will be sent to your email.

You can track your shipment anytime using the carrier’s official tracking platform:

  • DHL
  • FedEx
  • EMS

If you do not receive tracking details within the expected processing timeframe, please contact us at .

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by your local customs authority.

These charges are:

  • Determined by your country’s regulations
  • Not included in our product or shipping prices
  • The responsibility of the customer

We recommend checking with your local customs office before placing an order.

Delivery Notes

Please ensure your shipping address is accurate and complete before submitting your order.

Chiko Shoes is not responsible for:

  • Delays caused by customs clearance
  • Carrier-related delays
  • Incorrect or incomplete shipping addresses
  • Failed delivery attempts due to unavailable recipients

For secure delivery, customers may be required to sign for packages upon arrival.

Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact our support team and we will assist you in working with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

Chiko Shoes
227 W 4th St, Charlotte, NC 28202, USA

Email:

Website: chikoshoesshop.com